At Office Better, we strive to provide high-quality commercial furniture that meets your business needs. If you are not completely satisfied with your purchase, we offer the following return policy to ensure a smooth and transparent process.
Eligibility for Returns
- Returns must be initiated within 14 days from the date of delivery.
- Items must be in new, unused, and unassembled condition with original packaging and documentation.
- Custom-made, personalized, or special-order items are non-returnable.
- Clearance or final sale items are not eligible for return.
- Proof of purchase is required for all returns.
Return Process
- Request Authorization: Contact our customer service team at sales@officebetter.com.au to obtain a Return Authorization (RA) number.
- Prepare the Item: Repackage the item securely in its original packaging, including all accessories, instructions, and components.
- Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or shipping error.
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Inspection & Refund: Upon receipt, our team will inspect the item. If the return meets our eligibility criteria, a refund will be processed within 10 business days via the original payment method.
- A restocking fee of 20% may apply to certain returns.
- Original shipping costs are non-refundable.
Damaged or Defective Items
If your furniture arrives damaged or defective:
- Report the issue within 5 business days of delivery.
- Provide photographs and a description of the damage.
- We will arrange for a repair, replacement, or return at no cost to you.
Exchanges
- If you wish to exchange an item, follow the return process and place a new order for the replacement item.
Non-Returnable Items
- Assembled or installed furniture.
- Custom, made-to-order, or personalized furniture.
- Clearance or final sale items.
For further assistance, please contact our customer service team at sales@officebetter.com.au We appreciate your business and look forward to serving your furniture needs.