At Office Better, we are committed to delivering your commercial furniture efficiently and safely. Please review our shipping policy below to understand our processes and expectations.
Shipping Methods & Delivery Times
- We offer standard courier and professional furniture removal delivery services.
- Standard shipping typically takes 5 to 14 business days from the date of order processing.
- Professional furniture removal is available for custom-made or large heavy items for an additional fee. It will take 7 to 15 business days depending on the location.
Order Processing
- Orders are processed within 1 business day after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with tracking details once your order has shipped.
Shipping Costs
- Shipping costs are calculated based on order size, weight, and delivery location.
- Free shipping may be available for orders over $1000 for non-custom items to Sydney, Melbourne, and Brisbane Metro areas.
- Additional fees may apply for deliveries to remote or restricted-access locations.
Receiving Your Order
- Please inspect all items upon delivery.
- If any damage or discrepancies are found, report them within 1 day of delivery.
Freight & Large Item Deliveries
- Large furniture items are shipped via professional furniture removals.
- Freight deliveries require a loading dock or additional assistance for unloading.
- Customers must provide accurate delivery details to prevent delays or extra charges.
Delays & Exceptions
- We are not responsible for delays due to weather, carrier issues, or supply chain disruptions.
- If your order is delayed, we will notify you as soon as possible.
Contact Us
For any shipping-related inquiries, please contact our customer service team at sales@officebetter.com.au. We are happy to assist you with any questions or concerns.