Return Policy

Last updated: 2 November 2026

Your rights under the Australian Consumer Law

If an item arrives faulty or damaged, or it is not what you ordered or not as described, you are entitled to a full refund — including the delivery you paid — or a replacement or a repair. Nothing on this page limits those rights, and they do not run out after a set number of days. Everything below is about returns where you simply change your mind, which we offer on top of the law.

At Office Better, we strive to provide high-quality commercial furniture that meets your business needs. If you are not completely satisfied with your purchase, we offer the following return policy to ensure a smooth and transparent process.

Eligibility for Returns

Returns must be initiated within 14 days from the date of delivery.

Items must be in new, unused, and unassembled condition with original packaging and documentation.

Custom-made, personalized, or special-order items are non-returnable.

Clearance or final sale items are not eligible for return.

Proof of purchase is required for all returns.

Return Process

Request Authorization:

Contact our customer service team at sales@officebetter.com.au to obtain a Return Authorization (RA) number.

Prepare the Item:

Repackage the item securely in its original packaging, including all accessories, instructions, and components.

Shipping:

Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or shipping error.

Inspection & Refund:

Upon receipt, our team will inspect the item. If the return meets our eligibility criteria, a refund will be processed within 10 business days via the original payment method.

• A restocking fee of 20% may apply to certain returns.

• Original shipping costs are non-refundable.

Damaged or Defective Items

If your furniture arrives damaged or defective:

Tell us as soon as you can, and send photographs with a description of the damage. Telling us early helps us act faster, but your rights under the Australian Consumer Law are not lost if you do not.

We will arrange a repair, replacement or refund at no cost to you, including the delivery you paid.

Exchanges

If you wish to exchange an item, follow the return process and place a new order for the replacement item.

Non-Returnable Items

Assembled or installed furniture.

Custom, made-to-order, or personalized furniture.

Clearance or final sale items.

For further assistance, please contact our customer service team at sales@officebetter.com.au

We appreciate your business and look forward to serving your furniture needs.